Coronavirus:
official information
Moscow COVID-19
hotline (08:00 am till 09:00 pm):
+7 (495) 870-45-09

Dial 103 to call an ambulance
Data for November 27, 2020
cases confirmed in Moscow
patients recovered
patients died
Coronavirus: official information
Moscow COVID-19
hotline (08:00 am till 09:00 pm):
+7 (495) 870-45-09

Dial 103 to call an ambulance
Data for November 27, 2020
cases confirmed in Moscow
patients recovered
patients died
New cases
as of 27 November 2020
42.8%
aged 18 and 45
31.3%
aged 46 and 65
15.2%
over 65
10.7%
children
42.8%
aged 18 and 45

31.3%
aged 46 and 65
15.2%
over 65

10.7%
children
Important
What are the symptoms?
Fever
Sneezing
Cough
Difficulty breathing
Do you have similar symptoms?
Avoid self-medication. At an early stage, coronavirus symptoms are similar to those of common cold or seasonal allergies. Even minor symptoms, including cough, runny nose, fever, and others, can speak for infection. Stay at home and call a doctor from your clinic or dial 103.

Patients with common cold symptoms are potential virus carriers, so they must self-isolate. Their household members should also stay at home, but they can go out to the nearest store or pharmacy, walk the dog, take out garbage, or if they seek emergency medical care or there is a direct threat to their life and health. These steps have been introduced by decree of Moscow Mayor.

Read about hygiene rules for those living with people delivering common cold symptoms or infected with COVID-19.

How is coronavirus transmitted?

Like other respiratory viruses, it is transmitted mainly by airborne droplets when coughing or sneezing. Also, it can spread when you touch any contaminated surface like a door handle. In this case, you get infected when you touch your mouth, nose, or eyes with contaminated hands.
Where can I get tested for COVID-19 and coronavirus immunity?

Moscow to launch free coronavirus immunity testing

Moscow residents can be tested for immunity to the coronavirus for free. All people, 18 and older, are entitled to free tests if they hold the mandatory medical insurance policy. Blood tests can be taken in all administrative districts of Moscow. These tests help identify those who have mild cases of the disease or who have already recovered from it. This will help predict the course of the pandemic and make decisions on lifting or maintaining restrictions.

Testing for COVID-19

Everyone can get tested for the coronavirus or immunity to it free of charge (Moscow mandatory medical insurance is necessary). The test involves taking a swab of the nose and oropharynx. Moscow has 207 offices – 162 for adults and 45 for children – that conduct free testing.

How can I schedule a test?

If you are registered at a Moscow clinic, make an appointment at mos.ru. Choose "COVID-19 swab (PCR)" or "Blood (COVID-19 antibodies)" from the list of doctor specialisations and pick a suitable date and time.

Schedule a test
How to prevent coronavirus?
Keep your hands clean, and cover your nose and mouth with a disposable tissue when you cough or sneeze. Avoid touching your mouth, nose or eyes with unwashed hands (usually we do this unconsciously 15 times an hour on average).
If you develop symptoms similar to coronavirus or common cold, call a doctor immediately.
Keep your hands clean, and cover your nose and mouth with a disposable tissue when you cough or sneeze. Avoid touching your mouth, nose or eyes with unwashed hands (usually we do this unconsciously 15 times an hour on average).
If you develop symptoms similar to coronavirus or common cold, call a doctor immediately.
At home
In transport and other public places
At work
Always wash your hands before meals.
Air rooms on a regular basis, wash the floors, wipe tables, shelves, and dishes.
Explain to your children how germs spread and why a proper hand and face hygiene is important.
If you suspect a coronavirus, isolate a patient in a separate room and call a doctor.
Beginning 12 May, public transit passengers will be required to wear masks and gloves. These items will be on sale in the metro. Masks and gloves must be worn in shops and in shopping centres/malls.
Single-use surgical masks cannot be reused, while reusable masks must be changed every two or three hours, washed and steam ironed.
Try to avoid touching any surface or object as much as possible.
Do not eat food from open sources (packaging/bowls) if others have touched the food (for example, nuts, chips or other snacks).
Frequently clean the surfaces and devices you touch (computer keyboard, office equipment panels, smartphone screen, remotes, door handles and handrails)
Keep your hands clean, wash them frequently with soap and water, or use a disinfectant.
Ventilate the office several times a day.
If you develop symptoms similar to those caused by coronavirus, call a doctor immediately.
Steps to control the situation
Moscow on alert
1
Face masks and gloves
It is necessary to wear a face mask and gloves in shops, on public transport and in other crowded places.
2
Remote work extended until 15 January
  • Moscow employers must switch to remote work:
1) at least 30 percent of their employees;

2) all employees aged 65+ and those with chronic diseases (except those whose presence in the workplace is essential for the company).

  • All Moscow enterprises and organisations must inform the Moscow Government each Monday that at least 30 percent of their employees are working remotely. They also have to report the number of employees who continue coming to their office. Please read how and where to submit this information here.
Incomplete information will result in a fine or a suspension of activities in accordance with Article 20.6.1 of the Code of Administrative Offences of the Russian Federation.

It is recommended to step up compliance with safety measures at factories and in offices.


Mandatory workplace requirements
3
Pensioners, patients with chronic conditions and pregnant women are encouraged to stay at home until 15 January
  • People aged 65+ must stay home until the end of November. Working pensioners are advised to take leave or switch to remote work. Free travel for Moscow residents aged 65+ who must stay at home is suspended. People with chronic diseases and pregnant women must also stay home.
  • People in risk groups are kindly requested to refrain from seeing their relatives who live in separate households and to ask younger family members to do the shopping. If necessary, they are allowed to go to shops and pharmacies, take out the trash and walk their pets, but only wearing masks and gloves. Taking walks is allowed.

4
Delivery of medicines, groceries, firewood and other essential goods
    It is possible to order delivery of groceries, medicines, medical devices, pet food and other essential goods by phone at +7 (495) 870-45-09 from 27 September. Social workers will complete the order. The same telephone number can be used for psychological counselling and support.

    Muscovites with chronic diseases will have all medicines they need delivered to their home without having to apply for them.

    Moscow residents can order firewood delivery to their country home at reduced prices. To do so, call the hotline at +7 (495) 870-45-09.

    5
    How to get sick leave
    Muscovites with chronic conditions can get sick leave by calling +7 495 870 4509 or online (requests are processed within seven days). Pregnant women can do the same. Operators will check whether a person has a disease or whether a woman is registered as pregnant and will issue an electronic sick leave certificate if everything is confirmed. The patient will be notified of the sick leave number by a phone call or a text message. If the diagnosis is not confirmed, the patient will receive a notification indicating the reason for the refusal. In this case, they need to contact the outpatient clinic.

    Sick leave certificates for Muscovites over 65 will be issued automatically without a request. Employers must send lists of their employees who are staying at home to the Social Security Fund.

    Public places

    1
    Service organisations are recommended to use check-in systems for visitors and employees
    For visitors: Scan the QR code or text to 7377 at the entrance. Visitors will receive confirmation to enter that must be shown to the security guard at the entrance to the bar. This is necessary to alert visitors about the possible risk of contracting COVID-19. If any visitors are found to have the coronavirus, the others will be notified that they must get tested immediately.

    For owners: Fill in information about all your premises in your personal account to join the system. Every facility will get a QR or digital code for text messages. Codes must be printed and put at the entrance. The staff must not allow visitors to enter without checking in.

    2
    Entertainment
    Clubs, bars and other entertainment venues to close for visitors at night, entertainment facilities for children are closed until 15 January.

    From 13 November to 15 January serving visitors from 11 pm to 6 am is prohibited at restaurants, cafes, bars, nightclubs, karaoke outlets, bowling alleys, DJ parties and other entertainment venues. Food delivery and take-out can operate 24/7.

    Capacity limits at theatres, cinema and concert halls

    From 13 November to 15 January the audiences of theatres, cinema and concert halls must not exceed 25 percent of the total occupancy.

    Cultural, exhibition, educational, entertainment and similar in-person public events are suspended

    This measure is in force from 13 November to 15 January. The restriction does not apply to official events that are held by decision of the executive authorities. Exhibitions, public lectures, promotion campaigns and other events can be held online.

    3
    Education
    Moscow university and college students to study remotely from 13 November to 15 January

    Students are recommended to stay home; their travel cards will be blocked for the duration of remote education. The Moscow Government recommends switching students of federal and private universities and colleges to remote education.

    Remote education for secondary school students extended until 22 November

    • From 19 October to 22 November sixth to 11th grades are to study remotely. They are recommended to stay home and travel as little as possible. Travel concessions have been suspended; the money can be used later.
    • First – fifth graders are back to in-person education.
    Closure of extracurricular establishments. Moscow Government extracurricular establishments and children's leisure centres will be closed as of 19th October until 1st November. NGOs dealing with education are recommended to follow suit.

    Kindergartens, including private ones, are open during their usual hours. Schools for children and adults can hold face-to-face classes.

    4
    Sport
    Public sports events with spectators must get approval

    From 13 November to 15 January, public fitness and sports events with spectators are only allowed after getting approval from the Moscow Department of Sport and Rospotrebnadzor's Moscow office.

    5
    Indoor children's events are suspended
    From 13 November to 15 January, the operation of children's day camps, children's entertainment centres, children's play rooms at malls, children's play areas at cafes and restaurants, and similar entertainment and childcare sites located indoors are suspended. Outdoor entertainment events are allowed.
    6
    Transport
    With a view to reducing the number of public transport users, a special travel rate for schoolchildren is suspended. The transport application of their social cards is blocked starting on 9th October, and the money on the card will be transferred to a later date. The restriction applies to those in classes 6 to 11.
    7
    In Moscow, street public events and indoor social activities with more than 50 people are banned.
    To keep the Muscovites healthy and prevent the spread of coronavirus, sports, entertainment, public and other mass gatherings, as well as indoor social activities with more than 50 people, are banned in Moscow.

    Treatment of COVID-19 patients

    1
    Free medicines and tests for patients with COVID-19
    Patients recovering at home will receive new antiviral medications: Areplivir and Koronavir. Patients with a moderate case of the disease will be prescribed drugs that prevent blood clotting (Dabigatran Etexilat, Rivaroxaban, Apixaban) to reduce the risk of complications.

    Patients with diagnosed pneumonia will receive pulse oximeters at a doctor's decision. The device can quickly measure the blood oxygen saturation level, which is a key indicator for assessing the health condition of people with COVID-19.

    Patients from risk groups diagnosed with COVID-19 will also take a rapid flu test. Moreover, the list of mandatory tests that help treat patients with coronavirus better has been expanded.
    2
    Muscovites who have recovered from COVID-19 and become immune to the disease will receive incentive payments for blood donated to other patients.
    Moscow residents who recover from COVID-19 and who develop immunity to this disease will be entitled to bonuses for donating blood to other patients and will be offered a free taxi ride to the blood bank. To donate blood, call +7 (495) 870-45-16 between 9 am and 7 pm. In the absence of a vaccine, transfusion of plasma with COVID-19 antibodies is regarded as one of the most effective treatment methods.
    3
    EMS is ready to visit infected patients.
    There is a COVID-19 combating centre opened. It manages over 100 EMS teams that visit patients with infectious diseases and those who arrived in Moscow from high-risk countries.
    4
    According to the Department of Healthcare, people with mild coronavirus symptoms may stay at home.
    COVID-19 patients with mild symptoms may stay at home, provided there is a separate room to avoid infecting other household members.

    The patient will be able to consult with doctors 24/7 without leaving home, thanks to the Telemedicine Centre of the Department of Healthcare. These patients will receive free antiviral medications as prescribed by their doctors.
    5
    Doctors and other specialists involved in combating coronavirus will be provided free antiviral medicines and regional and federal bonuses.
    This benefit also covers healthcare institution staff working with coronavirus patients under outsourcing arrangements, as well as the staff of city-operated outpatient clinics, ambulances and laboratories working with coronavirus patients. Students operating in coronavirus hospitals as interns will also be entitled to bonuses.
    6
    Healthcare workers of coronavirus hospitals will stay in Moscow hotels and take a taxi to get to work and back free of charge.
    The services will be paid for from the city budget. This will protect family members of healthcare workers who help combat the spread of COVID-19.

    Prevention of infection

    1
    Outside
    Utility service providers disinfect public spaces. Roadways, sidewalks, parking lots, courtyards, and driveways are treated with disinfectants.
    2
    In a store
    Stores, pharmacies, and other organisations with many people gathering are required to ensure 1.5 m social distancing, make special floor marks, and establish a special regime of entering buildings and surrounding areas to avoid crowding.
    3
    In public transport
    Public transport is regularly wet-cleaned, especially handrails, turnstiles, and other parts passengers usually touch. Ticket vending machines in the metro are wiped every hour. Entrances to the Moscow metro have now special appliances to take passengers' temperature.

    Transport personnel who frequently contacts passengers, including taxi drivers, are provided disinfectants and gloves. Since drivers do not sell tickets in buses, trolleybuses, trams, and e-buses, passengers are to make contactless payments.

    Social support

    1
    Heating
    Moscow's heating season started ahead of schedule on 28 September, so that self-isolated people feel comfortable staying at home.
    2
    For greater comfort, noise regulations have been stepped up in residential buildings.
    Many people are working from home now. Renovations can only be done from 9 am to 11 am and 5 pm to 7 pm on weekdays so as not to disturb the neighbours.
    3
    The unemployed will shortly begin receiving monthly child support benefits in the amount of 3,000 roubles.
    This money will supplement the federal and regional unemployment benefits. Benefits for low-income families with children aged 3 to 7 have been raised in Moscow to 7,613 roubles per month. This amount will continue to be paid after the coronavirus pandemic is over.
    Business support

    1
    Moscow administration will keep providing all the approved benefits for Moscow's businesses that had been in effect before the restrictions were applied to prevent the spread of COVID-19.
    And the support system, comprising three sets of measures with total available funding of 85 billion roubles, was urgently worked out to help Moscow entrepreneurs.
    2
    The city of Moscow has launched a service for automatic selection of effective federal and municipal support measures for people and entrepreneurs.
    3
    Several dozen Moscow universities, sectoral institutions, commercial companies and other platforms are prepared to make their infrastructure available for the pilot testing of innovatory products in real or true to life conditions. Applications can be filed at: i.moscow.
    4
    SMEs will receive subsidies to pay the interest rate on previously taken loans regardless of the type of their business.
    5
    Cinemas, supplementary education facilities, health resorts and recreation centres, organisers of exhibitions and conferences will enjoy a deferred property and land tax.
    Also, some city real estate lessees are exempt from rental payment. Owners of premises that have reduced the rental rate for their lessees will receive public support.
    6
    Some 3,300 entrepreneurs who have entered into contracts to buy real estate from the city administration will be offered a deferred payment.
    7
    Support efforts have been introduced for trade, catering, consumer services and hospitality businesses.
    8
    Developers leasing land for the construction of big investment projects will enjoy deferred lease payments.
    This will enable them to resume construction with minor losses after the lockdown is over.
    9
    Healthcare facilities will be provided preferential loans.
    Also, 1% loans of up to RUB 500 million for two years will be available to companies producing medical equipment designed to diagnose epidemic diseases, individual protective equipment, medicines and other medical products. Applications from companies will be processed on an expedited basis.
    10
    Any implications of quarantine are officially considered a force majeure event.
    If the disease control steps introduced have prevented citizens or businesses from fulfilling their obligations, this is considered a force majeure event, as stipulated in the Moscow Mayor's decree. These measures reduce formal legal pressure on businesses and citizens and enable them to review the terms of their contracts and agreements.

    The situation is under Moscow Mayor's personal control.

    The situation is under Moscow Mayor's personal control.

    1
    The governments of Russia and Moscow have created a single COVID-19 Information Centre.
    The Centre provides complete and reliable information about the spread of coronavirus in Russia and steps to combat the infection, prepares response measures for the authorities to provide, refutes fake information, and transmits recommendations to the regions based on positive experience in combating COVID-19 in Moscow.

    Learn more about the efforts made by the Russian Government to combat the spread of coronavirus here.
    Home treatment
    Muscovites with common cold symptoms must self-isolate and be treated at home. These steps have been introduced by decree of the Moscow Mayor.

    Patients with a mild case of COVID-19 are also treated at home. The Moscow Department of Healthcare has developed a scheme for providing such assistance.
    What should I do if I share a flat with a coronavirus or common cold patient?
    To avoid infecting other people, you must self-isolate for 14 days, that is a coronavirus incubation period.
    1
    If a patient is being treated at home, you must self-isolate for the entire treatment period and extra 14 days after his or her recovery.
    2
    If a patient is transferred to a hospital, you must observe self-isolation for 14 days from the last contact with the patient.
    1
    If a patient is being treated at home, you must self-isolate for the entire treatment period and extra 14 days after his or her recovery.
    2
    If a patient is transferred to a hospital, you must observe self-isolation for 14 days from the last contact with the patient.
    If you share a flat with a common cold patient, you can go out only if you seek emergency medical care or if there is other direct threat to your life and health, to the nearest store or pharmacy, walk the dog or take out garbage.

    Common cold patients can be potential virus carriers, so people caring for them must observe strict hygiene rules applicable to coronavirus patients:
    Provide a separate room for the patient.
    Air the flat on a regular basis.
    Only one person without chronic diseases must contact the patient. He or she will help with everyday issues (for example, bring food or water), without entering the patient's room.
    The patient must avoid contacting other household members as much as possible. You can only communicate if absolutely necessary, provided the patient is wearing a face mask.
    Wear disposable gloves and a mask to touch the patient's belongings.
    Wipe door handles and other frequently used items with disinfectants.
    Provide a separate room for the patient.
    Air the flat on a regular basis.
    Only one person without chronic diseases must contact the patient. He or she will help with everyday issues (for example, bring food or water), without entering the patient's room.
    The patient must avoid contacting other household members as much as possible. You can only communicate if absolutely necessary, provided the patient is wearing a face mask.
    Wear disposable gloves and a mask to touch the patient's belongings.
    Wipe door handles and other frequently used items with disinfectants.
    When can coronavirus be treated at home?
    If you do not develop severe symptoms of disease.
    If your household members are not in the risk grou.
    If you are not at risk (age over 65, chronic diseases, pregnancy.
    If you have a separate room where you can be treated avoiding contact with other family members.
    If you do not develop severe symptoms of disease.
    If your household members are not in the risk grou.
    If you are not at risk (age over 65, chronic diseases, pregnancy.
    If you have a separate room where you can be treated avoiding contact with other family members.
    It is up to your doctor to decide on treating a patient at home. Doctors will explain the patient's treatment conditions, including the need to download a mobile app that monitors a patient's compliance with home isolation.
    It is up to your doctor to decide on treating a patient at home. Doctors will explain the patient's treatment conditions, including the need to download a mobile app that monitors a patient's compliance with home isolation.
    You can be treated at any convenient place, not only at the place of registration, but you cannot leave this place after you have been COVID-19 diagnosed.
    You can be treated at any convenient place, not only at the place of registration, but you cannot leave this place after you have been COVID-19 diagnosed.
    How can I recover if there are no doctors around?
    Doctors will monitor you 24/7. There is a special telemedicine centre arranged. Using audio and video online communication, doctors consult, examine a patient's condition and give advice.
    Patients receive a self-monitoring checklist to record symptoms daily and discuss them with the doctor.
    Doctors will give you all the necessary medication
    Doctors will monitor you 24/7. There is a special telemedicine centre arranged. Using audio and video online communication, doctors consult, examine a patient's condition and give advice.
    Patients receive a self-monitoring checklist to record symptoms daily and discuss them with the doctor.
    Doctors will give you all the necessary medication
    If you get worse, call an ambulance dialling 103.
    f you get worse, call an ambulance dialling 103.
    How can I be sure that coronavirus and common cold patients stay at home and do not go out?
    1
    A confirmed coronavirus patient must sign an informed consent, in which he or she agrees not to violate self-isolation rules and comply with all the doctor's instructions.
    2
    Self-isolation is monitored 24/7 via a mobile app. It regularly requires a coronavirus patient to be identified via a photo. If the program detects that a person is away from his or her smartphone, a notification will be sent to the emergency response centre, with the violator further transferred to the observation centre.
    3
    Patients tested positive for coronavirus who leave their place of residence will be fined RUB 4,000-5,000 (Article 3.18.1 of the Moscow Administrative Offences Code). The same applies to common cold patients who have been issued an order by the Chief Medical Officer to observe self-isolation. If a violation of self-isolation rules results in mass disease or death of people, the guilty person is liable to prosecution of up to 7 years in prison (Article 236 of the Criminal Code of the Russian Federation). This also applies to coronavirus patient's household members violating self-isolation rules.
    1
    A confirmed coronavirus patient must sign an informed consent, in which he or she agrees not to violate self-isolation rules and comply with all the doctor's instructions.
    2
    Self-isolation is monitored 24/7 via a mobile app. It regularly requires a coronavirus patient to be identified via a photo. If the program detects that a person is away from his or her smartphone, a notification will be sent to the emergency response centre, with the violator further transferred to the observation centre.
    3
    Patients tested positive for coronavirus who leave their place of residence will be fined RUB 4,000-5,000 (Article 3.18.1 of the Moscow Administrative Offences Code). The same applies to common cold patients who have been issued an order by the Chief Medical Officer to observe self-isolation. If a violation of self-isolation rules results in mass disease or death of people, the guilty person is liable to prosecution of up to 7 years in prison (Article 236 of the Criminal Code of the Russian Federation). This also applies to coronavirus patient's household members violating self-isolation rules.
    You stay at home in a familiar and comfortable environment, while receiving all the necessary medical care, with beds in hospitals provided to those who are at risk or suffer from severe coronavirus symptoms.
    You stay at home in a familiar and comfortable environment, while receiving all the necessary medical care, with beds in hospitals provided to those who are at risk or suffer from severe coronavirus symptoms.
    Coronavirus FAQ
    Coronavirus: diagnostics and treatment
    What protection and social measures have been introduced in Moscow?
    Coronavirus: diagnostics and treatment

    How long does it take for coronavirus symptoms to appear?
    Symptoms may appear within 14 days after a contact with an infected person.
    Are masks effective against infectious diseases?
    Using a disposable medical mask reduces the risk of viral infections transmitted by airborne droplets (when coughing or sneezing). All patients with common cold must wear a mask and replace it several times a day.
    What are possible complications caused by coronavirus?
    The new coronavirus refers to acute respiratory viral infections (the common cold), so its complications may be the same as those of other respiratory diseases, including pneumonia, bronchitis, sinusitis, and others.
    Is the test for coronavirus taken optionally or when medically necessary?
    Moscow residents can be tested for immunity to the coronavirus for free. All people, 18 and older, are entitled to free tests if they hold the mandatory medical insurance policy. Blood tests can be taken in all administrative districts of Moscow. These tests help identify those who have mild cases of the disease or who have already recovered from it. This will help predict the course of the pandemic and make decisions on lifting or maintaining restrictions.
    How am I diagnosed and how long does it take? Is it true that it has three stages? What are they?
    One test is not enough for a diagnosis. If a person does not have any common cold symptoms, he or she is tested twice. If there are any common cold symptoms, there will be at least three tests.
    What is the body temperature to suspend an employee from work?
    37°C is a valid reason to make your employee stay at home.
    Is it true that one can be treated for coronavirus at home?
    Many patients with confirmed COVID-19 do not have severe symptoms, so they can be treated at home. There is a special regulation in place for this purpose.

    During the examination, the doctor checks a patient's condition. If there are severe symptoms or a patient belongs to the high-risk groups (age over 65, chronic diseases, pregnancy), this patient will be treated at the hospital. The doctor also checks the condition of those living with the patient. If someone of them is in the high-risk group, the patient is sent to the hospital to keep his or her family safe.

    If a patient stays at home, he or she must sign an informed consent to comply with self-isolation and doctor's instructions. Besides, all the patient’s household members receive orders from the Moscow Chief State Medical Officer. They are required to self-isolate for 14 days. If a patient is treated at home, that means two weeks from patient's full recovery. If a patient is sent to the hospital, 14-day self-isolation starts from the day of the last contact with the infected person.
    What precautions should I take if I share a household member of a COVID-19 patient?
    The sick person and his or her household members must follow sanitary regulations. That is, the patient must live in a separate room. If it is impossible, the relatives must keep at least 1m away from the patient.
    
    All rooms and the kitchen must be aired on a regular basis. Care for the patient must be assigned to a person without chronic diseases. Visiting patients is prohibited until full recovery.

    Besides, you must wash your hands after any contact with the patient or surrounding items. Cover ventilation holes with an air-tight tissue, as it is essential to air the room in a natural way only.

    How will the doctor keep in touch with me?
    Doctors monitor patients treated at home using telemedicine technologies, that is audio and video communication. Qualified doctors provide 24/7 remote consulting, check health condition and give advice. Each patient is given a self-monitoring checklist to record their symptoms daily and discuss them with the doctor.
    
    If your symptoms get worse suddenly, call an ambulance. Antiviral medications prescribed by a doctor will be delivered to the patient's home free of charge.

    How much does it cost to stay at a hospital?
    Medical care for all patients with suspected novel coronavirus infection is provided free of charge.

    When are patients taken to a hospital with suspected COVID-19?
    Patients are taken to a hospital in accordance with the Resolution of the Chief Medical Officer of the Russian Federation (No.5 'On Additional Steps to Reduce the Risks of Importation and Spread of a New Coronavirus Infection (2019-nCoV)' dd. 02.03.2020).

    How are people treated while they are waiting for their test results? What medications do they take?
    Treatment is prescribed by a doctor depending on the symptoms in accordance with Russian and international recommendations. Self-medication is prohibited.

    How are rooms disinfected at hospitals with suspected coronavirus patients?
    All areas of the hospital are disinfected at least twice a day with disinfectants and physical methods of disinfecting air and surfaces (germicidal lamps and air disinfectors).

    Why are doctors allowed to leave the hospital although they have been in contact with patients?
    Medical staff use personal protective equipment (masks, respirators, gloves and medical caps). At the end of each shift, they dispose of this equipment and undergo a full sanitary treatment (shower with detergents and disinfectants).

    Can I use my phone while in isolation?
    All hospital patients may use a mobile phone to contact their relatives at any time.

    How do hospital patients get their meals?
    For patients with suspected new coronavirus infection, meals are provided in accordance with medical regulations.

    What precautions should be taken after discharge from the hospital?
    After discharge, you must take the same precautions to prevent viral infections as healthy people: avoid mass gatherings of people, wash your hands, ventilate rooms, etc.

    What protection and social measures have been introduced in Moscow?

    How to cross the Russian border now in view of coronavirus?
    Foreigners who need medical treatment in Russian medical facilities will be able to enter Russia. Citizens of other countries who have close relatives, guardians or trustees that need to be looked after will also be allowed to enter.
    Is EMS ready for the COVID-19 situation?
    Yes, it is. According to international experts, Moscow EMS is one of the most effective in the world. Today, EMS has a sufficient supply of personal protective equipment, including respirators, disposable gloves and glasses, various overalls and other protective equipment.

    After transportation of each patient, regardless of whether they have signs of an infectious disease or not, the car interior and air are disinfected using bactericidal irradiators. After transporting patients to infectious hospitals, the ambulance gets fully sanitised.

    The ambulance station has specialised infectious disease teams including highly qualified physicians that will ensure proper work in case of any infection outburst. There are also special bioboxes to transport patients with highly infectious diseases.
      Moscow hospitals do not have enough beds to admit patients with suspected coronavirus. Is it true?
      If necessary, hospitals will increase the number of beds for new coronavirus patients. However the number of new patients is declining, so 15,000 beds for COVID-19 patients were returned to regular use.
      After we had been taken to the hospital with suspected coronavirus, a disinfection service came to our house. Is there any of the kind, really? Is disinfection mandatory?
      Yes, it is. If a person is suspected to have COVID-19, a dedicated service comes to the patient's home to disinfect the building.
      Who controls employers with regard to mandatory temperature taking and compliance with Mayor's decrees?
      Under the Moscow Code on Administrative Offences, violation entails administrative liability and a fine for executives of organisations.
      Mandatory workplace requirements
      • People with a fever or flu symptoms must be barred from the workplace. After recovering from an illness, employees must present a temporary disability certificate or a doctor's note.
      • All employees will have their temperature taken when they arrive at work, and at least once every four hours.
      • Employees must wear gloves and masks, except when working in an office alone; providing a hand sanitizer is recommended.
      • Companies must ensure social distancing among employees and monitor their health. Separators must be installed if ensuring social distancing between work stations is impossible.
      • Industrial companies will have to test at least 10 percent of their staff for coronavirus by 31 May and carry out testing at the same rate every 15 days beginning 1 June.
      • If your employees live in an employer-provided dormitory and one person tests positive for the coronavirus, any employee who came in contact with the infected person must be isolated.

      The Federal Service for the Oversight of Consumer Protection and Welfare will oversee compliance with these requirements.
      News