You should call an ambulance or an emergency service if:
In the first case, an ambulance team will come on your call (arrival time — up to 20 minutes), in the second case an emergency doctor will come (arrival time — up to two hours).
Ambulance and emergency medical care in Moscow is provided free of charge.
You can call an ambulance or an emergency medical service by dialing 112 (if you need to call several emergency services at the same time). This is a single phone number for all telecom operators. The call is free and possible, even if the number is blocked for non-payment and the SIM card is not inserted in the phone.
If you dial 911, your call will be forwarded to 112 service.
Having dialed, keep calm, even if you got in a queue. Please wait for the operator to respond.
After connecting to the 112 service, you will be switched to an English-speaking operator. Two main questions that the operator will ask you:
The operator can ask other clarifying questions. Give clear answers. Do not hang up when the operator says: "Wait, stay on the line."
In a life-threatening situation, the operator will dispatch emergency personnel to the location and continue to ask questions. If possible, wait for the emergency services to arrive.
You can also call an ambulance by dialing:
When calling 103, be prepared that not all operators speak English. But the operations department always has employees who know English and can assist in receiving your call.
As a rule, it takes a few seconds to connect to a 103-line operator, however, if you dial 103 simultaneously with many other callers, you may hear an answering machine message: “Hello. You have called the Unified City Dispatch Center for Emergency and Emergency Medical Care in Moscow. Please do not hang up, we will answer you for sure."
Wait for the answer and do not hang up, otherwise dialing the number again, you will find yourself at the end of the caller’s queue.
When calling an ambulance, stay calm and briefly say what has happened, also say:
Do not hang up until the emergency operator finds out all the details.
To get medical care in a polyclinic, contact the reception of any polyclinic. At the clinic, fill in (in person or through a representative) an application form for outpatient services. You will need the following documents:
The medical institution takes four working days to check the information you provided. Thereafter, within two working days, you will be notified of the attachment to outpatient services and be able to make an appointment with a specialist.
To apply for a CHI policy, you will need:
You can apply for an CHI policy:
The CHI policy will be ready within 45 working days after registration of the application and the documents submitted. For this 45-day period you will receive a temporary policy to be used if needed.