In any emergency, call 112. This is a single phone number for all telecom operators. The call from a mobile phone is free and possible, even if the number is blocked for non-payment and the SIM card is not inserted in the phone.
If you dial 911, your call will be forwarded to 112 service.
Having dialed, keep calm, even if you got in a queue. Please wait for the operator to respond.
After connecting to the 112 service, you will be switched to an English-speaking operator. Two main questions that the operator will ask you:
The operator can ask other clarifying questions. Give clear answers. Do not hang up when the operator says: "Wait, stay on the line."
In a life-threatening situation, the operator will dispatch emergency personnel to the location and continue to ask questions. If possible, wait for the emergency services to arrive.
Remember that the 112 service is intended to call emergency services in any dangerous situation.
If you are in an emergency, you can also contact the emergency response services directly:
Be prepared that not all emergency operators speak English, while the 112 service always has English-speaking specialists.
You can call firefighters or rescuers by the following phone numbers:
Rescuers should be called in case of any threat to life and health due to natural disasters or man-made emergency situations (accidents).
You can call the police by the following phone numbers:
You can call an ambulance by the following phone numbers:
Please note that an ambulance or emergency service should be called if:
In the first case, an ambulance team will come on your call (arrival time — up to 20 minutes), in the second case an emergency doctor will come (arrival time — up to two hours).
Ambulance and emergency medical care in Moscow is provided free of charge.
You can call the emergency gas service of JSC “MOSGAZ” by the following phone numbers:
Make your call from a room that is not filled with gas, from a balcony or outside of the house, or from another apartment.
Before the emergency service arrives:
If you have any information about terrorist attacks that have been committed or are being prepared, contact the FSS of Russia by phone numbers:
You can get advice on calling emergency services or on any other issues by calling the round-the-clock hotline of the Moscow Tourist Information Support Center: 8 (495) 122-01-11 (for mobile and local phones).
The call is paid in accordance with the pricing of the subscriber's operator. Call center operators speak both Russian and English.