Transport, UMIAS and Our City: Moscow is among leading smart technology users

Transport, UMIAS and Our City: Moscow is among leading smart technology users
People in Moscow mostly use digital technology to order a taxi, get an appointment with a doctor and to show their civil initiative.

Moscow is among leading cities regarding the use of Smart City technology, according to the research carried out by the McKinsey & Company international consulting firm “Smart City solutions: What drives citizen adoption around the globe?”

For the first time, researchers have analysed how often residents from various cities use the most popular smart solutions. In total, they studied 15 cities in various countries, including Dubai, Hong Kong, Mexico City, Moscow, New York City, Sao Paulo, Seoul, Singapore and Shanghai.

The researchers examined most thoroughly how residents use nine Smart City solutions: e-hailing, online government services, digital care search and scheduling, city presence in social networks, bike sharing, civic engagement tools, flat sharing, car sharing and smart parking applications.

“Thanks to technology and online service digitalisation, residents get an opportunity to use their resources and time more effectively and productively becoming smart citizens in a smart city,” says Jonathan Woetzel, McKinsey & Company Senior Partner (Shanghai).

Transport and taxi hailing

Transport solutions are used in various cities most often. For example, the use of information on transport in real-time mode is over 60 percent. Sao Paulo is the leader in e-hailing. Moscow and Singapore are the cities whose residents are the most satisfied with the service’s work.

Medical services

Over 50 percent of Muscovites and Parisians use digital solutions to search for medical services and doctors, with less than 30 percent in other cities. Experts believe that the Unified Medical Information Analysis System (UMIAS) is one of the most often used services and most viewed webpages.

Civic engagement

Moscow is the leader on the use of civic engagement tools. The Active Citizen voting project has 2.1 million users registered, and Our City platform where citizens can report a problem 1.2 million users, while in Seoul the application for voting was downloaded by about 110,000 and for messages by less than 500,000.

Developing countries are in the lead

Shanghai, Moscow, Singapore, Dubai, Hong Kong, Sao Paulo, Seoul, Mexico City and New York City are digital technology leaders. The share of people using smart solutions there is higher than 30 percent. Many of these cities are located in developing countries. The researchers believe that such countries have more potential to implement smart solutions in their citizens’ life.

Population age and density, climate, use of public and personal transport as well as the average income are also important factors.

The city administration’s view on digital technology is another very important factor. Active citizens plus active administration would be the ideal combination.

Smart City solutions: What drives citizen adoption around the globe? (in English)