Five million trips plus a bonus sombrero: Moscow’s transport system sums up World Cup results

Five million trips plus a bonus sombrero: Moscow’s transport system sums up World Cup results
The World Cup is now over, and it’s time to sum up its results, including the performance of the transport system. How many pitches can be watered from bottles issued to fans in the metro? How long did it take fans to fill shuttle buses? And what did the Mexicans give a Mosgortrans driver and why? This story will try and answer all these questions.

Five million free public transit trips

Five million passengers used the Moscow public transport system free of charge, with most passengers preferring the metro, the Moscow Central Circle and the Monorail (almost 3.8 million free trips). Free shuttles and surface transport near stadiums and fan zones carried about one million people, with accredited taxicabs accommodating over 100,000 people.

Metro, MCC worked until 3 am five times

The metro and the MCC worked until 3 am, rather than 1 am, on five occasions. This allowed over 600,000 fans to watch various matches at stadiums or fan zones and to quickly and comfortably reach their homes afterwards. On 7 July, the city transport system carried 124,000 fans from two fan zones in various districts in just 75 minutes after the Russia-Croatia match.

Moscow Metro app translated into seven languages

The metro upgraded over 60,000 navigation markers and installed over 2,000 temporary signs by popular demand.

The Moscow Metro mobile app was translated into seven languages, with over 30,000 foreign visitors uploading it. The joint transport website provides public transport updates in seven languages.

Moscow Transport call centre operators communicated with fans in six languages, handling 2,700 calls from Russia and all over the world. English-speaking public transport workers, including over 400 metro ticket office cashiers, over 200 helpers from the Passenger Mobility Centre, over 100 metro volunteers and experts at Live Help desks, helped over 450,000 foreign fans.

Troika cards with football themes become popular souvenirs

Troika cards with football themes became a popular souvenir, with passengers buying over 160,000 of these fare passes at the metro’s ticket offices. Incidentally, the same number of people supported the Russian national team at two fan zones during the Russia-Croatia match.

Sombrero from fans and the loudest fans: World Cup facts and statistics

  • During the World Cup, the metro carried 300,000 more passengers daily, and this compares with the population of Saransk, the smallest Russian city to host the tournament.
  • During the tournament, the most active journalist, volunteer and fan rode for free 216, 214 and 157 times, respectively, making seven trips daily on average.
  • Over 20 million people watched over 60 matches live inside metro carriages. This exceeds the population of Croatia that came second in the tournament almost five times over.
  • During the World Cup, metro-counter attendants provided tourists and fans with over 30,000 water bottles; this amount would be enough to water one whole football pitch.
  • Fans from the United Kingdom, Germany and Latvia planned their local trips in the most responsible way, using a special section of the joint transport website most often than all other tourists.
  • After each match, it took fans 60 seconds, on average, to fill a shuttle bus.
  • Mexican, Brazilian and Portuguese fans were the loudest, already starting to yell their heads off while riding to the matches.
  • Mexican fans gave a sombrero hat to a Mosgortrans driver for his professionalism and cautious way of driving.
  • The influx of tourists did not affect the situation on the roads with the average slow moving traffic jams mostly posted during evening rush hour. Only three times during the tournament did traffic almost come to a standstill and started only very slowly crawling along.
“The city has hosted the World Cup in a worthy manner, and I hope that even more tourists from various cities and countries will come to our wonderful city in the future. And we will use our experience to make their stay here comfortable and safe,” said Deputy Moscow Mayor for Transport and Head of the City Department of Transport and Road Infrastructure Development Maxim Liksutov.