Moscow Metro officials and Live Help desk consultants have listed the most popular and unusual questions being asked by foreign fans. Most often, tourists use the volunteers at the Ploshchad Revolyutsii and Pushkinskaya stations, where volunteers help up to 1,000 people daily, including tourists and ordinary riders.
“The most popular questions are: ‘How do we get to Red Square?’ and ‘Where is Nikolskaya Street?” Often, fans just show the street’s online photo with a crowd. Foreign visitors also ask about the station with the doggies, meaning Ploshchad Revolyutsii station,” Deputy Moscow Mayor and Head of the Department of Transport and Road Infrastructure Development Maxim Liksutov noted.
Here are the most unusual questions:
“Where does Lenin sleep?”
“Will you marry me?”
“If I have a 24-hour fare pass, may I spend the night in the metro?”
Every day, volunteer teams with over 100 metro metro employees are posted at over 80 stations where they work in shifts. Since 12 June, volunteers have helped over 270,000 foreign guests. It takes an average of 30 seconds to answer one question.
They help foreign citizens find their way around the city and the metro and solve various unusual problems. For example, a tourist dropped his bank card inside a drainage pipe at Barrikadnaya station, with volunteers recovering it. A fan from Argentina got his passport back at Kitai-Gorod station, after volunteers located him via social networks and the Embassy of Argentina.
The volunteers wear badges, armbands and bright red caps. Most of them speak English, German, Spanish and other languages.
Live Help desks, located at the following 13 metro and Moscow Central Circle (MCC) stations, also assist tourists and fans:
— Ploshchad Revolyutsii;
— Alexandrovsky Sad;
— Paveletskaya on the Zamoskvoretskaya Line (No. 2);
— Arbatskaya on the Arbatsko-Pokrovskaya Line (No. 3);
— Kievskaya on the Arbatsko-Pokrovskaya Line (No. 3);
— Komsomolskaya on the Circle Line (No. 5);
— Kurskaya on the Circle Line (No. 5);
— Belorusskaya on the Circle Line (No. 5);
— Park Kultury on the Circle Line (No. 5);
— Kitai-Gorod on the Kaluzhsko-Rizhskaya Line (No. 6);
— Sretensky Boulevard;
— Kutuzovskaya on the Moscow Central Circle;
— Ploshchad Gagarina on the Moscow Central Circle;
— Luzhniki on the Moscow Central Circle;
— Delovoi Tsentr on the Moscow Central Circle;
— Shelepikha on the Moscow Central Circle.
From 14 June through 15 July, 11 Russian cities, including Moscow, Kaliningrad, St Petersburg, Volgograd, Kazan, Nizhny Novgorod, Samara, Saransk, Rostov-on-Don, Sochi and Yekaterinburg, are hosting 2018 FIFA World Cup matches. Moscow is the main host city and transport hub for foreign fans.