Ordering taxis and booking hotels: Moscow Metro Information Centre launches new services for tourists

Ordering taxis and booking hotels: Moscow Metro Information Centre launches new services for tourists
The Moscow Metro Information Centre has extended the range of services it provides for the 2018 FIFA World Cup. Advice, recommendations and help about the city infrastructure is provided both in Russian and English.

Tourists can use the information centre at Tushinskaya Station to order taxi, book a hotel room or buy theatre tickets. These functions will remain available after the World Cup is over: the services are popular among football fans and other passengers, including foreign tourists. The information centre plans to move to the city centre after the championship.

“Our personnel help tourists find the best route to hotels, stadiums, landmarks or cafes. In addition, it is now possible to book tickets for tours, theatre and cinema or order a taxi. The necessary information is provided in both Russian and English,” said Roman Latypov, first deputy head of the Moscow Metro for strategic development and customer service.

Visitors can get full information on free travel, the main World Cup events, the FIFA Fan Festival and the city ticket centre.

The information centre opened on the eve of the Confederations Cup last year. Its staff help Russian and foreign tourists to understand how the public transport system works and they also sell souvenirs featuring the Moscow Metro emblem. The centre is located at Tushinskaya Station next to Spartak Stadium, which will host four group stage matches (Serbia vs Brazil, Poland vs Senegal, Argentina vs Iceland and Belgium vs Tunisia) and a round of 16. The information centre is open every day from 8 am to 8 pm.

The Moscow Metro has made preparations to welcome World Cup fans: cashiers took language courses and can explain in English what types of tickets are on sale, how to top up travel cards and how to navigate the metro.

The transport signage has also been renewed: all maps in the trains are translated into English with the city ticket office, the FIFA Fan Fest and Luzhniki and Spartak stadiums marked on them. Announcements regarding access to the host stadiums are made in the trains.

About 100 English-speaking metro inspectors and over 100 English-speaking volunteers will work at metro stations during the World Cup. They will explain how to get to the required station or to the stadium and help choose the best routes to the main city landmarks.