Hotline operators will communicate with World Cup fans in five languages: English, German, French, Spanish and Chinese. They will tell them about Moscow’s public transit system, the streets closed to traffic and about volunteers, as well as helping them find their way around Moscow. The operators will be available to answer questions in English round the clock, seven days a week, and in German, French, Spanish and Chinese, between 8 am and 8 pmMobile toll free calls to number 3210 can be made from the phone numbers of any Russian mobile provider. There is a charge for mobile calls from foreign providers, which are accepted at +7 (495) 539-54-54.
The specially-trained personnel of the Department of Information Technology’s City Call Centre will take hotline calls. The Call Centre was established in 2011 and currently comprises 34 hotlines, including the Moscow Government’s single point of contact and Moscow’s operations control centre. The City Call Centre works 24/7 and employs some 1,700 operators, who take over two million calls every month.
Moscow will host 12 World Cup matches, including seven at Luzhniki Stadium and five at Spartak Stadium. The city is ready to receive football fans from all over the world. More than 1,400 Moscow hotels have been certified for the event, and 400 doctors and at least 8,700 volunteers have had English language training.
A cultural programme prepared for the World Cup includes exhibitions, festivals, interactive expositions, fairs and a FIFA Fan Fest. Museums and exhibition centres have arranged some 20 themed exhibits for the World Cup. Those who have FAN IDs will be able to visit these events at a 50 percent discount.