“Hello, your ticket please”: Moscow ticket collectors to learn English for the 2018 FIFA World Cup

“Hello, your ticket please”: Moscow ticket collectors to learn English for the 2018 FIFA World Cup
All Moscow ticket collectors will undergo special training on working with foreigners. Using special phrasebooks, they will be able to point towards the right stop and show the best possible route.

Starting on 1 February, ticket collectors of the Organizator Perevozok state-run transport company started taking a second English-language course. This will allow them to talk to foreign tourists who will come to Moscow to watch the 2018 FIFA World Cup. To facilitate communication, the company has already compiled phrasebooks with greetings, transport terms, and navigation and football phrases.

“The courses will last until the end of May,” said Pavel Pavlov, head of Organizator Perevozok. “During this time period, all surface transport and metro ticket collectors, about 600 people, will undergo training. Ticket collectors have already demonstrated their language proficiency during the Confederations Cup: foreigners were pleasantly surprised that they were addressed in a language they understand.”

Lessons will be held in small groups of six people each. At the end of the training, students will take an English-language test to meet the minimum standard. Employees with the highest scores will work on routes and at Moscow Metro stations near Spartak and Luzhniki stadiums, and a number of other routes that are expected to be popular among football fans as well.

Ahead of the Confederations Cup, about 600 ticket collectors from Organizator Perevozok received training in the English language.