During the winter holidays, Moscow Metro passengers were most interested in finding the shortest routes to Red Square, Zaryadye Park and the Moscow City Business Centre.
During the first week of January, workers at the Live Help desks answered over 3,700 questions and most of them were asked at Ploshchad Revolyutsii, Kurskaya and Park Kultury metro stations.
The most popular question remains the same: what is the shortest way of getting to Red Square? Visitors were also interested in locating Zaryadye Park. The third most popular landmark in the city that visitors were interested in was the Moscow City Business Centre.
Apart from this, passengers often asked about the location of certain streets, railway stations and major city landmarks. Some questions concerned New Year fairs and festivities.
The first Live Help information desk was opened at Komsomolskaya metro station in late 2014. Now these desks can be found at five MCC stations and 13 metro stations. There people can learn more about fares, types of transport passes plus the Moscow Metro rules and luggage transportation.
At Live Help desks, passengers can also obtain location maps or maps of the area, schedules of commuter trains, airport express trains or long distance trains. Workers at these desks can also call for inspectors from the Passenger Mobility Centre to help passengers with limited mobility.