Metro assistants will start working at ten local stations before the year is out, said Deputy Moscow Mayor and Head of the Department of Transport and Road Infrastructure Development Maxim Liksutov.
This decision was made after a successful pilot project. In the run-up to the 2017 FIFA Confederations Cup in June, metro assistants were posted at the Shchyolkovskaya, Savyolovskaya and Chkalovskaya metro stations.
Metro passengers wishing to only buy single tickets could get them from these assistants standing inside station hallways or these people could also help them use ticket vending machines.
Such an assistant might sell almost 140 tickets per hour. This reduces queues by about ten percent and helps save everybody’s time.