Patients from Filatov Hospital No. 15 shared their opinions on possible improvements for the hospital. The poll produced around 30 suggestions, most of which have already been put into practice.
The ideas were divided into several categories such as ward comfort, treatment and patient care. One of the suggestions, for example, was to arrange communications between intensive care patients and their families. Now they can talk via Skype using tablets that were purchased for this purpose.
Patients who were hospitalised with acute conditions will be provided with an individual kit of disposable nightwear and personal hygiene items once they are transferred to an ordinary ward.
The public also proposed changes to the hospital interior and designating comfortable recreation areas. The hospital staff have already launched the Bring a Book or Game campaign and opened a cinema. The next step is a children’s playroom.
Among other implemented suggestions are extended visiting hours. Ninety-three percent of patients and their families supported visiting hours until 8 pm. Since patients and their relatives want to know more about adequate rehabilitation, patient schools have opened at the hospital. Doctors have also developed leaflets with recommendations on diet, surgery preparation and other issues.
“We will develop standards that will allow doctors and patients to find a common approach to medical treatment. We will analyse typical conflict situations and think how to prevent or solve them fast. But most importantly, it is necessary that the entire process of medical help meets the patient’s expectations,” Chief Doctor Valery Vechorko said.
Filatov Hospital No. 15 is one of the most advanced hospitals in Moscow. It comprises 11 buildings covering around 110,000 square metres. Every year 70,000 to 80,000 patients undergo treatment, over 8,000 babies are born and around 30,000 operations are conducted at the hospital.