An online guideline for tourists has been launched in English on how to call an ambulance

An online guideline for tourists has been launched in English on how to call an ambulance
Photo: Photo by the Mayor and Moscow Government Press Service. Yevgeny Samarin
Foreigners visiting Moscow will be advised which number to dial and what to say to the operator to receive emergency medical care.

On Moscow Ambulance’s website, online guidelines in the English language have been made available to help tourists request emergency medical care. The guidelines make it clear how to call an ambulance, which number to dial and which information to give to the operator.

According to the press service of the Moscow Healthcare Department, the English language guidelines, in a question-answer format, as well as a video telling Moscow’s guests how to call an ambulance, were made available on the website in order to be in compliance with preparations for the 2017 Confederations Cup and the 2018 FIFA World Cup. A lot of people from various countries are expected to attend these events. Afterwards, the guidelines will remain available so that other visiting tourists can use them.

According to Moscow’s Puchkov Ambulance Service, emergency medical care in various countries is provided in accordance with their local standards and rules. These guidelines were compiled to ensure transparency. Teachers and Moscow-based expatriates were asked to take part in the making of both the guidelines and the video. Participants helped make the information simple and clear.

The guidelines include main telephone numbers for calling an ambulance – 103 (from a mobile or a fixed phone), 030 and 903 (Skylink and Motive operators). If there is no signal or the mobile account lacks money, you can always dial 112 in an emergency. These calls are free of charge and will be answered by English-speaking operators.

The guidelines also make it clear to foreigners which medical cases fall under basic tourist medical insurance coverage, and in which cases an ambulance is to be called. Cases, which are considered emergencies, are high fever, serious trauma, exacerbation of a chronic disease or sudden illness. The specialist taking the call should be provided with the following information: what happened, how many people require medical help, their whereabouts, and personal data (name, date of birth, age). If medical care is required for a baby, the operator should be informed right away.

Over 20 ambulance teams will service the Confederations Cup in Moscow. They will be on duty near the Spartak stadium, on fan routes leading from/to metro stations, and near hotels accommodating national teams. Employees of the Moscow Ambulance Station selected for the Confederations Cup are already taking intensive English language courses. The medics will be divided into several groups depending on their command of English. Novices will be taught English at the pre-intermediate level and higher. Those, who have some command of English, will be able to improve their knowledge.

Over 200 ambulance employees will be issued special uniforms with bilingual lettering – the word “Ambulance” on the chest and “Moscow Ambulance” on the back – for the 2017 Confederations Cup. It will also feature the service telephone number: 103. In addition, the standard blue medical uniforms of Moscow medics will be topped with an unusual piece of headwear: a baseball cap.

On Saturday, 22 April, training of the ambulance staff was held at Spartak stadium. Medical teams, who are going to be on duty during the matches of the Confederations Cup, practised evacuation of hurt players and referees from the field, provided first medical aid to spectators and worked out the kinks of manoeuvres of mobile brigades. The training can help regulate a rotation scheme for ambulance vehicles and ensure the proper level of interaction in event of an emergency. 150 people participated in the training.

The 2017 FIFA Confederations Cup, a tournament of national football teams, will be held in Russia from 17 June to 2 July in Moscow, with the Spartak stadium hosting the games. The tournament will be a rehearsal for next year’s World Cup. The Luzhniki Grand Sports Arena will host the main matches of the 2018 World Cup.