In all, 350 metro cashiers and 300 other employees from the Passenger Mobility Centre will study English. This is in order to be able to understand foreign tourists attending the 2017 Confederations Cup and the 2018 FIFA World Cup in the Russian capital. Over 100 cashiers have already completed basic English language training. In addition, ten Live Conversation desks will be installed prior to this year’s Confederations Cup. These will inform passengers in English about public transportation routes and also city landmarks.
English language lessons and special ticket offices for tourists
“Foreign language courses are organised in the run-up to the 2017 Confederations Cup and the 2018 FIFA World Cup. We want to help visitors to freely navigate the public transportation system. If necessary, metro staff will be able to help those who do not know their way around Moscow,” Deputy Moscow Mayor Maxim Liksutov, Head of the City Department for Transport and Road Infrastructure Development said.
Special ticket offices for tourists will open in time for the summer season at all stations on the metro’s Circle Line, he said. Ticket offices will be marked with a bright sticker and will employ an English-speaking cashier. These ticket offices will be for foreign tourists, but other passengers will be able to use them as well.
“Volunteers will also start working at metro stations and those of the Moscow Central Circle (MCC), they will inform passengers about convenient transportation routes and also local landmarks,” he added.
New Live Conversation desks
Ten more Live Conversation desks will be installed at metro stations in the run-up to the 2017 Confederations Cup, with their staff informing passengers about transport routes and other related issues in Russian and also English.
Authorities are now short-listing stations, due to receive new desks. In all, there are 18 Live Conversation desks at metro and MCC stations.
“We are developing information services which are very popular among passengers. About 3,000 people contact information desk experts at metro stations on a daily basis,” Mr Liksutov added.
It is also possible to buy over 50 different kinds of souvenirs with the Moscow Metro and Moscow Transport logo on them. These include pens, books, Smartphone cases and thermos flasks. Purchases will be able to be made near Live Conversation desks at Arbatskaya station on the Arbatsko-Pokrovskaya Line, Paveletskaya station on the Zamoskvoretskaya Line, and also at Pushkinskaya and Ploshchad Revolyutsii stations. Souvenirs are especially popular among tourists who keep them as mementos.