Our City once again accepts complaints in the Multi-dwelling Unit category

Our City once again accepts complaints in the Multi-dwelling Unit category
Residents can send complaints about low-quality overhauls, lifts in disrepair or untidy entrance halls.

On 15 February, the Our City website once again began accepting complaints on 39 problematic issues in the Multi-dwelling Unit category.

Residents can again issue complaints about low-quality overhauls, lifts in disrepair, untidy entrance halls or other problems (See the list. – mos.ru). All issues will also be accessible through the Our City mobile app after its upgrade, which is expected soon.

The website stopped accepting complaints last November due to the need to streamline the procedure for executing relevant reports. In a number of cases, residents submitting a complaint are required to provide their personal account numbers in their housing and utilities bill.

Before this requirement was introduced, managing companies and prefectures had to modify their schedules to conform to the website’s rules on removing reported violations, which led to tardiness in reacting to urgent problems facing residents of blocks of flats.

The Moscow Civic Chamber’s Commission for the Advancement of Civil Society has approved the new rules.

The requirement to indicate personal account numbers will not affect anonymity.  It will be visible only to the user in his or her personal account, and will remain inaccessible for third parties. The programme will automatically read it and confirm an applicant’s relation to a specific problematic building.

Agencies in charge must consider applications within eight working days.

Members of condominium partnerships and housing associations will also be able to submit complaints by indicating the available information. The website will check on it using all its sources. If problems arise, users are invited to contact Our City technical service.

Residents were not affected by the suspension, as violations could still be reported directly to their managing company House Management page on the Our City website, or to the Moscow City State Housing Inspectorate, including online.

Security issues, such as a missing or damaged street sign or house number, or rooftop icicles, will remain open for access by all Our City users.

A remarkable new feature is that a concrete element that has been damaged, broken or lost can be selected in the “Broken Elements: Airways, Perimeter Walks, Foundation, Walls, Storm Sewers” category.

Operational since 2011, the Our City website has helped its 960,000 registered users address over 1.5 million problems.

The newly accessible subjects in the Multi-dwelling Unit category:

— Violations in choosing (changing) a managing company;

— Violations in establishing condominium partnerships;

— Violations in presenting information by a managing company;

— Selective capital repairs (work not performed or performed in part);

— Selective capital repairs (work not performed on time);

— Selective capital repairs (sub-quality work);

— Lift platform for people with disabilities installed in violation of the deadline;

— Replacement of lifts (work not performed or performed in part);

— Replacement of lifts (work not performed on time);    

— Replacement of lifts (sub-quality work);

— Façade repairs (work not performed or performed in part);

— Façade repairs (work not performed on time);

— Façade repairs (sub-quality work);

— Capital repairs (work not performed or performed in part);

— Capital repairs (work not performed on time);

— Capital repairs (sub-quality work);

— Untidy entrance hall;

— Defective entrance-hall lighting;

— Defective lift lighting;

— Broken lift;

— Leaking roofing (roof);

— Broken refuse disposer;

— Damaged windows;

— Damaged entrance door;

— Broken letter boxes;

— Damaged entrance roof overhang;

— Damaged staircases;

— Damaged ramp;

— Low temperatures in an entrance hall;

— Unauthorised ads, writing, or drawings on facades;

— Missing/damaged street signs or house number plates;

— Broken/inaccessible lift platform for people with disabilities in an entrance hall;

— Defective fire security system;

— Untidy entrance roof overhang;

— Damaged electric wiring/electric box equipment;

— Broken elements: airways, perimeter walks, foundation, walls, storm sewers;

— Sub-quality current repairs;

— Unauthorised ads, signatures, or drawings in entrance halls.