Round the clock in five languages: Tourist call centre opens in Moscow

Round the clock in five languages: Tourist call centre opens in Moscow
Tourists from Germany, China, France, the US and, naturally, Russia can talk to call centre operators in their native language.

Moscow opened a tourist call centre that operates round the clock. The project was presented at the fourth It’s Time for Moscow International Forum that took place in the city on 8 and 9 December.

The centre is running in test mode for the time being, Head of the Moscow Department for Multicultural Policy and Interregional Ties Konstantin Goryainov said.

Apart from Russian, operators speak English, German, French and Chinese, and can help both international and Russian tourists at +7 (800) 302 3112, 8 (800) 350 5112 and +7 (495) 587 7112.

Chinese was not an arbitrary choice, Goryainov said. The number of Chinese tourists nearly tripled in two years. Overall, 17.1 million people visited Moscow in 2015, and the figure is expected to reach 17.5 million this year.

Such city-wide events as the Golden Autumn, Journey to Christmas, Times & Epochs, Spasskaya Tower, and Circle of Light festivals have proved major tourist attractions. Over 2,000 guides and interpreters offer all kinds of assistance to travellers, including tours in 25 languages.

The efforts to develop the hospitality industry in the city have been successful. This year, Moscow took first place in the Russian regions’ tourist appeal ranking, and made it into the top 10 cities of Lonely Planet’s Best in Travel and the top seven of National Geographic’s Best of the World list.