Over 192 million appointments have been booked through the Unified Medical Information Analysis System (UMIAS) since its launch in 2011. UMIAS is available at 660 children’s and adult outpatient clinics, early treatment and diagnostic centres in Moscow. The system covers 9 million unique patients or about 75 percent of Moscow residents.
As many as 500,000 various transactions, such as doctor appointments and online prescriptions or sick leaves, are made through UMIAS every day. The figure for 2011 was 70,000. The number of daily applications to the system increased to 63 million in 2015 from 2.3 million in 2011.
It has become nine times easier to make an appointment with the most sought-after doctors – general practitioners and paediatricians. In 2011, people could only make appointments with them through a reception office. Now 58 percent of Muscovites make appointments independently, and 30 percent do it remotely via the internet and mobile applications or by telephone.
UMIAS was launched by the Department of Information Technology and the Healthcare Department. The system’s basic services include appointment scheduling, patient flow management, online patient record keeping, the issuance of prescriptions, and personalised record-keeping of medical services.