By late 2016, three railway stations will have passenger information stands. Passengers will be able to find out how to get to the nearest metro station, order baggage handling, buy a ticket from a machine, and more. This year, information kiosks will open at the Leningradsky, Kazansky and Paveletsky railway stations. Next year, the other six stations will receive them.
The new information stands will offer information about the railway hub, including retail kiosks and cafes, the Russian Railways press service said.
“A helpful staff will provide information on how to find ticket windows and transit options from the station. They will also help with baggage storage service information or booking a stay at a hotel,” the press service said.
Starting next year, complimentary maps will be available at the information stands. Maps have been designed for all nine Moscow railway stations. By 2017, there are plans to provide electronic versions of the maps using interactive panels. The panels are now being installed. These maps will allow passengers to build their routes from the railway station.
Initially, there will be one assistant at each information stand; more will be added if needed. The station assistants will be able to speak English.
The new circular information stands at the railway stations will resemble those at some Moscow Metro stations. “The stands will have the colours of the Russian Railways brand –white, red and grey. The services will be free,” the press service noted.
The Moscow Metro already includes “live communication” desks in the entrance halls of 12 stations. Metro riders can learn about metro schedules and fares. Each day, the information assistants process over 300 requests and nearly 2,000 people use information panels.