Moscow residents asked 100 questions about the Unified Medical Information Analysis System (UMIAS) on the emias.info portal during the two days of the Direct Line project. They were concerned about online appointment booking for medical procedures and tests, settings of SMS notifications and the prospects of UMIAS expansion to dermatovenerologic dispensaries (STD clinics) and first-aid stations. People also shared their impressions of the system.
All questions and answers, provided by Deputy Head of the Information Technology Department Vladimir Makarov, are available on the portal.
Those who did not manage to ask a question during the Direct Line can contact the UMIAS quality service for assistance. Experts help resolve problems and accept proposals by phone, email, on the feedback.emias.info forum and through UMIAS accounts on social networks.
UMIAS was launched in 2011. An average of 16,000 users per week register in the system, which is connected to all outpatient clinics of the Department of Healthcare. UMIAS users can find the nearest outpatient clinic, book an appointment with a doctor and reschedule it, and obtain a certificate or a subsidised prescription.