Forty-two inspectors from the Passenger Mobility Centre working on the Moscow Central Circle (MCR) will be issued belt-mounted loudspeakers, hand-held electric megaphones and smartphones with video camera functions. These inspectors will regulate passenger traffic and tell people when MCR stations are being closed for routine maintenance. They will also assist people with disabilities, senior citizens and passengers with children.
“Belt-mounted loudspeakers will be able to record announcements on station or entrance closures and information about the distribution of passenger flow. Now, inspectors have to stay at the same location for a long time and make the same announcements over and over again. But this technical solution should make things easier for the Passenger Mobility Centre staff,” the press service of the Moscow Metro said in a statement.
The 42 inspectors will use the megaphones to announce changes in train schedules, and they will also record conflict situations that could arise while dealing with passengers.
“Inspectors will receive mobile phones for recording possible emergencies and conflicts. Their devices will also be equipped with GPS/GLONASS transponders which will allow Passenger Mobility Centre operators to keep an eye on the inspectors and to update them on passenger escort requests,” the metro press service noted.
Metro and surface transit supervisors have been using portable video cameras to record emergencies and conflicts since last year. Beginning this year, Moscow Administrative Road Inspection Office inspectors have been issued video cameras for recording the vehicle towing process.
Lastochka (Swallow) fast trains will start running on the MCR, which has 31 stations, in September. Seventeen of these stations will connect with the metro.
Earlier, it was reported that benches for 1,800 passengers will be installed at MCR stations, and that all station entrances will feature screens that will countdown train arrivals. The screens measuring 1.5x2 metres will be installed at 31 platforms, at every ticket office hall in front of turnstiles and also at waiting halls in the transit hubs. There are also plans to translate all MCR navigation data, including station names, into English by 2018.
The Moscow Metro established the Passenger Mobility Centre in 2013, with its inspectors assisting people with disabilities, senior citizens and passengers with children to move about the stations. They also inform passengers about various escort services, metro-use regulations and how to pay their fares. Inspectors help regulate passenger traffic at metro stations and in nearby areas. The centre employs about 300 inspectors, most posted at metro stations and entrances.
Passenger Mobility Centre staff can assist people with disabilities after a request is submitted. It can be submitted by calling 8 (495) 622 7341 or faxing to the same number. Passengers can also submit these requests on the website.