Passengers will soon be able to comment on the performance of the city’s railway stations using a special mobile application that will direct passengers straight to the complaints and comments website of Russian Railways.
All city railway stations will receive their own QR codes by 2018. Passengers will be able to use these barcodes to assess the performance of railway station divisions or to report a problem. The first QR codes have already been installed at the Kazansky Railway Station, its waiting halls, restrooms, lounges and near ticket offices. Users must first download a special mobile application to their mobile phones before they can scan barcodes.
“All one has to do is launch the mobile application and point the mobile phone’s camera at the QR code. The system will then direct users to a website where they can report any problems,” sources at the Railway Stations Directorate noted.
Each QR code is pegged to a railway station facility. The mobile application’s bilingual interface makes it possible to report problems in both Russian and English.