2019, archive
moscow information technology

Merging Reality and VR:
How Does a Smart City Work?
Muscovites use the advantages of a smart city every day: they connect to the internet on a train or in the streets, arrange doctor's visits via the Unified Medical Information Analysis System (UMIAS), pay utility bills online and attend an online school. Mos.ru presents this article on how Moscow has managed to become one of the world's smartest cities.
A Smart City is a system of city service resources that are used as efficiently as possible to provide maximum convenience for its residents. It requires close connection between smart city projects (street CCTV cameras, public services, smart transport systems and others) in a megalopolis.
City Wi-Fi and mobile internet
There are many points with free Wi-Fi access in Moscow streets, parks and pedestrian areas, including over 2,000 located inside the Garden Ring and in Moscow parks.

Internet can also be accessed from the public transport. The network covers the metro, the MCC, the Aeroexpress trains to the airports as well as buses, trams and trolleys. This means there is no need to authorise again after changing from one form of transport to another.

Mobile internet still costs Muscovites eight times less than in New York. Moscow is second in fixed telephone accessibility.
Smart transport
Moscow's intelligent traffic control system is an important element in a Smart City. In Moscow, this system includes more than 2,000 traffic lights, 3,500 traffic detectors and 2,000 CCTV cameras. Data from these devices are transferred to the Traffic Management Center's situation room, where they are analysed online, which helps control traffic. In the future, this information will make it possible for the Traffic Management Center to forecast traffic patterns due to street closures, the introduction of one-way traffic or a new designated bus lane.
Moscow was the first Russian region to launch a website where the public can pay various fees, attain city services, and that moved permits and documents to the cloud allowing users to receive several services in one package.

Muscovites can check on and pay traffic tickets and utility bills, arrange a doctor's visit, top up a Troika card, sign up children for a club or do many other things in only minutes. There are 222 services in total on mos.ru now.
Facts and numbers
6,4 million
Muscovites use online public services
222 services
are available online, including socially important ones
Over 165 million
applications were filed online during a part of 2017
Visit a doctor online
The Unified Medical Information Analysis System (UMIAS) was launched in Moscow in 2011. It can be used to find the closest medical centre, arrange a doctor's visit or get sick leave papers. UMIAS has reduced lines in clinics 2.5 times since it was launched.

UMIAS works at 678 medical centres, unites 21,500 doctors and 9.5 million patients as well as 359 million arrangements and provides for over 500,000 transactions every day. About 700,000 people use UMIAS to arrange to see a doctor every week.
UMIAS can be used to arrange an appointment at a medical centre online, through a mobile app or a terminal at a clinic. The system can also give online prescriptions or papers for the traffic police and keep digital medical records. The next priority is to introduce UMIAS at inpatient facilities and integrate it with ambulance services and Moscow schools.

In 2015, the audit company KPMG's research on "Smart Cities" named UMIAS the leader in using smart technologies in healthcare. In 2016, Moscow was first among metropolises in using the collected data to manage healthcare in PricewaterhouseCoopers's ranking. UMIAS won the British MobileGov World Summit 2017 award for mobile public services and online services.
Our City and Active Citizen
Muscovites can directly interact with the Moscow government and influence the city's life. Our City is a feedback channel where residents can comment on officials and utility services issues.

Muscovites can report on the lack of a rubbish basket in a park, a broken staircase or pavement tile as well as rubbish on the street, poor landscaping care or a pothole. Over a million users are registered on the website. Almost 1.8 million problems have been resolved with this website so far.

The Active Citizen online referendum system allows citizens to give opinion on various issues, starting from additional bus routes and lawn mowing to the name of the new metro ring. "Active Citizens" save up bonus points to get brand souvenirs or tickets to theatres or museums. Today over 1.9 million participants are registered in the system, with 2,600 voting sessions held and over 81 million opinions taken into account.
Electronic school
The Moscow Electronic School project started in September 2016. The main elements include digital school records and online registering as well as an electronic library with textbooks and lesson scenarios. The scenarios have replaced lesson plans and look more like a presentation with materials and tasks. Teachers all around the city can find the necessary scenario at the library, add something new to the existing one or create a new one and share it with others.
This system allows teachers to exchange opinions and creates healthy competition between teachers because scenarios can be rated and the number of downloads is recorded. As of today, teachers have created almost 50,000 lesson electronic scenarios. Interactive blackboards – 84 inch touch screens – can be used to make lessons more interesting. School students can draw on it, move elements from one place to another, paint various areas and so on with a stylus or their fingers. Today's children are used to electronic devices, so they like working that way. For example, in history lessons students use the blackboard to enjoy drawing trade routes or circle areas where certain tribes lived. Some subjects, such as geometry, actually look better with 3D images. Thanks to internet access, teachers can quickly pull up information such as laws, articles, videos and many other things on the interactive blackboard.

Moscow schools also use online school performance and attendance records as well as the "Attendance and Food" system, in which parents can see children's marks and their education in general: what topics were covered and what homework is due. The system allows parents to monitor their child's arrival and departure from school and what they had for lunch.
Moscow is one of the world' top ten cities in the number of CCTV cameras. There are over 146,000 cameras installed in entrance halls, courtyards, public places and education institutions. Recordings are used to solve 70 percent of violations and crimes. The cameras also help monitor utility services.

Recordings are kept at the united data storage and process centre. In case of emergency, it is possible to book the archived information from the necessary camera for 30 days by calling 8 (495) 587-0002. The application number received from the operator must be given to law enforcement or legal counsel. If not booked, the archived information is kept for five days.
World recognition
It is fair to call Moscow a smart city, and this title is recongised by the global community. Last July, PricewaterhouseCoopers included Moscow in the top five megalopolises that are ready for innovation. Last June, the Russian capital won the WeGO award. Moscow received special mention in the category of e-government services, and last February, Intelligent Community Forum ranked Moscow among the top seven finalists in the most intelligent city contest.